Shipping & Delivery Policy
At NORDHORNE, all products are shipped directly from our international logistics centers located in the United States, Brazil, Asia, and Europe, to the address provided at checkout — no matter where you are.
Orders may take up to 7 calendar days to be processed. Once processed, shipping may take up to an additional 7 calendar days.
The estimated delivery time is 7 to 14 business days from the date of shipment, depending on the destination country.
This period may be extended in exceptional circumstances such as customs inspections, national holidays, strikes, or high shipping demand.
We continuously monitor your order, and if you do not receive it within 60 calendar days, we will issue a full refund.
We are confident you will love your NORDHORNE product, but if not, we offer a clear and hassle-free return policy.
📦 Partial Shipments
You may receive your order in multiple packages if items are shipped from different warehouses.
This is completely normal and comes at no extra cost.
🔎 Order Tracking
Once your order is shipped, you will receive a tracking code via email or SMS, depending on the contact details you provided at checkout.
Please note: it may take up to 10 calendar days for the tracking number to be activated after the package has been shipped.
⚠️ General Conditions
1. Failed delivery due to incorrect address or absence
NORDHORNE will ship your order to the address provided at checkout.
Please ensure that your information is accurate and complete.
If no one is available after 3 delivery attempts, your package will be redirected to the nearest post office and must be collected within 7 calendar days.
If the package is not collected and returned to the sender, the customer will be responsible for reshipping costs.
If the order is canceled, a refund will be issued minus the shipping cost, even if free shipping was originally applied.
2. Recipient absence
It is the customer’s responsibility to ensure that someone is available to receive the delivery.
After 3 failed delivery attempts, the package will remain at the local post office for 7 calendar days.
🌐 Customs & Duties
NORDHORNE handles all necessary documentation to facilitate delivery.
However, depending on your country — especially Canada, Australia, or EU countries — your order may be subject to import taxes or customs duties.
These charges, if applicable, are the buyer’s responsibility.
📩 Need help?
If you have any questions or require assistance regarding shipping or delivery, please don’t hesitate to contact us:
NORDHORNE – Field Essentials, Built for Action.