Warranty & Refund Policy

At NORDHORNE, we are committed to providing you with watches and accessories built to endure and perform in any situation.
That’s why all our products come with a 90-day warranty against manufacturing defects.

✅ What does the warranty cover?

  • Manufacturing or material defects

  • Malfunctions in the watch mechanism or components not caused by misuse

  • Functional issues that affect normal use of the product

  • Straps with defective clasps, pins, or buckles (as long as not damaged by misuse)

❌ What is not covered?

  • Damage caused by misuse, impacts, drops, or alterations

  • Natural wear and tear from prolonged use

  • Damage from excessive exposure to water, heat, or chemicals

  • Missing original packaging or included accessories

📝 How to request warranty support

Please contact us through our website or directly by email at:
📧 support@nordhorne.com

Make sure to include:

  • Clear photos of the product and the issue

  • A brief explanation of what happened

  • Order number or proof of purchase

  • Original NORDHORNE packaging (if available)

Our team will review your case, and if approved, a replacement will be sent at no additional cost.

💰 Refund Policy

If you are not satisfied with your purchase and the item has not been used, you may request a refund as long as the product meets the following conditions:

  • Completely new, unused condition

  • With original NORDHORNE packaging

  • All tags and protectors intact (if applicable)

  • No signs of use, scratches, stains, or damage

⚠️ Return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned product, the refund will be processed within 7 business days.

If you have any questions, our support team is here to help:
📧 support@nordhorne.com

NORDHORNE – Field Essentials, Built for Action.