Customs & Import Policy
At NORDHORNE, all orders are shipped directly from our international warehouses located in the United States, Brazil, Asia, and Europe, to the address provided by the customer at checkout.
We handle all necessary documentation to ensure a smooth and fast delivery process.
However, as these are international shipments, your order may be subject to customs duties, import taxes, or inspections, depending on the regulations of the destination country.
📌 What happens if taxes or duties apply?
If your order is subject to customs fees or import taxes, the buyer is responsible for covering these charges, in accordance with the instructions provided by local customs or postal authorities.
NORDHORNE is not responsible for additional charges, delivery delays, or issues caused by the customs clearance process in your country.
You will be notified directly by the shipping company or local customs office if any payment is required. The package will only be released once the corresponding fees have been paid.
⚠️ If customs duties are not paid:
Failure to promptly pay import duties or taxes may result in:
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Storage fees charged by customs or courier services
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Delivery delays
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Return of the package to the sender or being marked as abandoned
Once the payment is completed, your order will be released and delivered as scheduled.
🌍 Important Notes
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Each country has its own tax and import regulations.
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Countries such as Canada, Australia, and members of the European Union may apply additional charges depending on the declared value of the package.
If you have any questions about customs, shipping, or if you receive a notice from your local customs office, please don’t hesitate to contact our support team — we’ll be happy to help.
NORDHORNE – Field Essentials, Built for Action.